What is the wait time grace period?

• Ground Pickup
  • You are allotted a 15-minute grace period at no charge, after which time the driver will attempt to contact you. If you are running late, please contact your driver and/or our Client Care Team at (833) GET-LUXY. Your ride will be considered a ‘no show’ if we don’t hear from you 15 minutes after your grace period has ended. You may be charged wait time and other applicable charges unless you have selected Trip Protection. 
• Airport Arrival
  • Since flights often don’t arrive on time, we ask for your flight information during booking so that the driver can track your flight and you can avoid wait time charges. Our grace period at the airport for Domestic Flights is 45 minutes and for International Flights are 75 minutes from plane arrival time. Please set your pick-up time to reflect the plane arrival time. Your ride will be considered a ‘no show’ if we don’t hear from you 15 minutes after your grace period has ended.